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Mouse Surgery
I don't know how they wrote this with a straight face. This was a real memo sent
out by a computer company (IBM) to its employees in all seriousness.
It went to all field engineers about a computer peripheral problem.
The author of this memo was quite genuine. The engineers rolled on
the floor! Especially note the last couple of sentences.
Re: Replacement of Mouse Balls.
If a mouse fails to operate or should it perform erratically, it may need a ball
replacement. Mouse balls are now available as FRU (Field Replacement Units).
Because of the delicate nature of this procedure, replacement of mouse balls
should only be attempted by properly trained personnel.
Before proceeding, determine the type of mouse balls by examining the underside
of the mouse. Domestic balls will be larger and harder than foreign balls. Ball
removal procedures differ depending upon the manufacturer of the mouse.
Foreign balls can be replaced using the pop-off method. Domestic balls
are replaced by using the twist-off method.
Mouse balls are not usually static sensitive. However, excessive handling
can result in sudden discharge. Upon completion of ball replacement,
the mouse may be used immediately.
It is recommended that each person have a pair of spare balls for maintaining
optimum customer satisfaction. Any customer missing his balls should
contact the local personnel in charge of removing and replacing these necessary items.
Please keep in mind that a customer without properly working balls is an unhappy customer
I don't know how they wrote this with a straight face. This was a real memo sent
out by a computer company (IBM) to its employees in all seriousness.
It went to all field engineers about a computer peripheral problem.
The author of this memo was quite genuine. The engineers rolled on
the floor! Especially note the last couple of sentences.
Re: Replacement of Mouse Balls.
If a mouse fails to operate or should it perform erratically, it may need a ball
replacement. Mouse balls are now available as FRU (Field Replacement Units).
Because of the delicate nature of this procedure, replacement of mouse balls
should only be attempted by properly trained personnel.
Before proceeding, determine the type of mouse balls by examining the underside
of the mouse. Domestic balls will be larger and harder than foreign balls. Ball
removal procedures differ depending upon the manufacturer of the mouse.
Foreign balls can be replaced using the pop-off method. Domestic balls
are replaced by using the twist-off method.
Mouse balls are not usually static sensitive. However, excessive handling
can result in sudden discharge. Upon completion of ball replacement,
the mouse may be used immediately.
It is recommended that each person have a pair of spare balls for maintaining
optimum customer satisfaction. Any customer missing his balls should
contact the local personnel in charge of removing and replacing these necessary items.
Please keep in mind that a customer without properly working balls is an unhappy customer
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