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A letter to the CEOs of Best Buy and GE
I just e-mailed this to the CEO of Best Buy and GE. pardon the language and the rant.
Dear Sirs,
Let me tell you a long short about what should have been a simple dryer purchase.
My wife and I purchased an electric GE dryer from Best Buy three weeks ago. The idiots at Best Buy put a gas dryer in my truck, and I did not realize until after my brother and I carried it up a flight of stairs. I drove an EXTRA hour and half to get the electric version. I will not even bring up the cost in gas this cost me.
This time I carried it up a flight of stairs by my damn self. Hooked it up. Two days later it starts making some god aweful noises. We call GE service. The serviceman tells me it is beyond repair and ordered us a new one. So far, he has been the only intelligent sign of life at either company.
A few days later we get an unintelligable phone message from a trucking company asking why we were not home to receive the new dryer. We never received a phone call about the delivery - why would we be home? Like you gentelmen, we work for a living - during the day. My wife spent 8 hours calling several GE 800 numbers until we finally reached the trucking company. We scheduled a delivery date for TODAY, June 9th.
TWICE this week, we received phone calls from the same trucking company asking why we were not home. They claimed to be knocking on our door. My wife stayed home from work today to receive the dryer. She just got off the phone with the trucking company. They now CANNOT find the dryer! Supposedly, it has been to my house three times, but now they cannot locate it! My wife just called me in complete hysterics. Is this how you like your customers' experiences to be?
For weeks we have been ****ED by both of your ****-*** companies. We want our ****ing money back so we can go to ****ing Sears and get a ****ing dryer. This **** has proceeded long enough. All we wanted was a ****ing dryer, but that is too ****ing hard for you ****ing morons to muster.
I am currently going through all of my mutual funds to make sure neither of your stocks are held. I urge everyone else to do the same. If you cannot sell a simple dryer, I have no faith in your stock.
I thought you gentelman should be kept in the loop as to how your respective companies continuously **** its customers. Please, for the love of god, give us a refund so we can go get a dryer. I do not want one that has been bouncing around a truck for weeks.
<name delete>
EX-GE and EX-Worst Buy customer.
:mad: :mad:
Dear Sirs,
Let me tell you a long short about what should have been a simple dryer purchase.
My wife and I purchased an electric GE dryer from Best Buy three weeks ago. The idiots at Best Buy put a gas dryer in my truck, and I did not realize until after my brother and I carried it up a flight of stairs. I drove an EXTRA hour and half to get the electric version. I will not even bring up the cost in gas this cost me.
This time I carried it up a flight of stairs by my damn self. Hooked it up. Two days later it starts making some god aweful noises. We call GE service. The serviceman tells me it is beyond repair and ordered us a new one. So far, he has been the only intelligent sign of life at either company.
A few days later we get an unintelligable phone message from a trucking company asking why we were not home to receive the new dryer. We never received a phone call about the delivery - why would we be home? Like you gentelmen, we work for a living - during the day. My wife spent 8 hours calling several GE 800 numbers until we finally reached the trucking company. We scheduled a delivery date for TODAY, June 9th.
TWICE this week, we received phone calls from the same trucking company asking why we were not home. They claimed to be knocking on our door. My wife stayed home from work today to receive the dryer. She just got off the phone with the trucking company. They now CANNOT find the dryer! Supposedly, it has been to my house three times, but now they cannot locate it! My wife just called me in complete hysterics. Is this how you like your customers' experiences to be?
For weeks we have been ****ED by both of your ****-*** companies. We want our ****ing money back so we can go to ****ing Sears and get a ****ing dryer. This **** has proceeded long enough. All we wanted was a ****ing dryer, but that is too ****ing hard for you ****ing morons to muster.
I am currently going through all of my mutual funds to make sure neither of your stocks are held. I urge everyone else to do the same. If you cannot sell a simple dryer, I have no faith in your stock.
I thought you gentelman should be kept in the loop as to how your respective companies continuously **** its customers. Please, for the love of god, give us a refund so we can go get a dryer. I do not want one that has been bouncing around a truck for weeks.
<name delete>
EX-GE and EX-Worst Buy customer.
:mad: :mad:
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