A letter to the CEOs of Best Buy and GE

[Skapimp]

Re: A letter to the CEOs of Best Buy and GE

Chance for what? I was not looking for a chance.

chance of getting anything resolved.

[Everglades W68]

Re: A letter to the CEOs of Best Buy and GE

It would be hilarious if the Kenmore / whatever brand dryer he ended up with was actually made by GE.

[blackFbird_98]

Re: A letter to the CEOs of Best Buy and GE

well being that I work on these dam things almost every day, one there isnt anything on them that cant be replaced its just a matter of how lazy the repairman is and knowledge of the equipment, the second thing is STAY AWAY FROM MAYTAG/KENMORE they are the most expensive to fix and have the shortest life span of any appliance but if you must buy maytag/fenmore stay away from the front loading wahsers the(neptunes) a **** load of recalls and they keep coming I would recommend whirlpool but what do I know I work on them for a living and am sure other people will have other opinions so that is my .02 also GE is made by who ever they can get to make the parts the cheapest for them that year then they take and put their name on it and call it Glorified Excrament

[StrtRacer98]

Re: A letter to the CEOs of Best Buy and GE

I agree with you, i would be pissed off to, but when you start swearing they say, ok.. this guy is a jackass and they hit the delete button.
Ive had a few experiences and if you are calm and tell them how much of an inconveinence this was for you, you have a better chance of getting a response from them, and your money back quicker maybe.

I think the email was going well then when you dropped all the f-bombs it was a waste of their time reading it.

Best buy= idiots, i used to be an employee

Other than that, sucks. Good luck getting the new dryer

[SpeedingFirebird]

Re: A letter to the CEOs of Best Buy and GE

chance of getting anything resolved.

Resolution will come from the trucking company dropping it off. The letter was so that the CEOs know they hired a bunch of retards. I figured if I am going to rant, I might as well rant to someone who *could* impact change. I do not expect the CEO to drive to my house and give me a new dryer for free.

well being that I work on these dam things almost every day, one there isnt anything on them that cant be replaced its just a matter of how lazy the repairman is and knowledge of the equipment, t

He said the drum was warped and was scraping against the sides. The cost of the repair would have exceed the cost of shipping me a new one.

[SpeedingFirebird]

Re: A letter to the CEOs of Best Buy and GE

I think the email was going well then when you dropped all the f-bombs

That was my intent. First to show them that I was an intelligent reasonable person. Then to show them I was furious. F-bombs are not a sign of un-intelligence. I wrote the letter they way I did for a reason. You should hear some of the VPs in my company. :)

it was a waste of their time reading it.

If I accomplished that, I shall be happy. :naughty:

[SpeedingFirebird]

A response!

From the CEO of GE:

Mr Lavoie,
I will have Jim Campbell* review your situation, Jeff

*Jim Campbell, President & CEO of GE Consumer & Industrial-Americas


The delivery company showed up on Saturday un-announced. I was working, and my wife was not home. The new dryer (the busted on) won't even run any more so now we cannot do laundry. The saga continues. :mad:

[HokieBird]

Re: A response!

ughhh that sucks. What ever happened to giving a damn about your customers? I hope it all works out...

[crushedout]

Re: A letter to the CEOs of Best Buy and GE

It would be hilarious if the Kenmore / whatever brand dryer he ended up with was actually made by GE.

I know that the advantium that were testing now are made by lg for Ge to sell to kenmore. Its a big circle just like in the auto world.


Hope this all works out for you

[12secondv6]

Re: A letter to the CEOs of Best Buy and GE

More effective is: "I am a long time customer of your company and hope to remain one. I have just had an unpleasant experience which needs action. [Non angry description of what happened] Could you please...." You don't have to mean any of it, of course.

Above seems like a better avenue to explore.

I work for a large company...customer service related functions.... and address many issues that are forwarded to CEO. Approaching with profanities and insults are not the most effective way to persue this.

I understand that you are frsutrated..... but... in my opinion, your approach was not the best.

Best of luck on how they will resolve this.

[DanT]

Re: A letter to the CEOs of Best Buy and GE

I sent off two letters this winter to the proper departments for handling issues. One was with Lowes, and the other with Home Depot. Everything I had purchased from either to remodel a bathroom was always broke when I opened them up. Shower basin, sink, counter, tiles, the works. Lowes was very good about responding and helping ease issues. Home Depot never bothered to respond. I kept the letters very cordial and re-read everything a couple of times. In the end, I now continue to shop at Lowes, while I drive right past Home Depot on the way.

[SpeedingFirebird]

Re: A letter to the CEOs of Best Buy and GE

More effective is: "I am a long time customer of your company and hope to remain one. I have just had an unpleasant experience which needs action. [Non angry description of what happened] Could you please...." You don't have to mean any of it, of course.

Above seems like a better avenue to explore.

I work for a large company...customer service related functions.... and address many issues that are forwarded to CEO. Approaching with profanities and insults are not the most effective way to persue this.

I understand that you are frsutrated..... but... in my opinion, your approach was not the best.

Best of luck on how they will resolve this.

My approach, while perhaps not the best I agree, is working. I have been contacted by GE's Manager of Consumer affairs and my e-mails have been passed around GE Corp headquarters. The CEO said to one of his officers "resolve this immediately". As long as that does not mean to take me out, that's a good sign. :-) The Manager of Consumer Affairs seemed quite adament on resolving this quickly. I am sure the CEO was quite pissed at my e-mail. That's awesome.

Worst Buy did not respond, btw. So my approach obviously failed with them. Hey, 1 for 2 isn't bad.

By no means am I happy with GE, but my approach seems to have ruffled enough feathers to get some action.

[V6Bob]

Re: A letter to the CEOs of Best Buy and GE

My approach, while perhaps not the best I agree, is working. I have been contacted by GE's Manager of Consumer affairs and my e-mails have been passed around GE Corp headquarters. The CEO said to one of his officers "resolve this immediately". As long as that does not mean to take me out, that's a good sign. :-) The Manager of Consumer Affairs seemed quite adament on resolving this quickly. I am sure the CEO was quite pissed at my e-mail. That's awesome.

Worst Buy did not respond, btw. So my approach obviously failed with them. Hey, 1 for 2 isn't bad.

By no means am I happy with GE, but my approach seems to have ruffled enough feathers to get some action.

Of course, it is possible that you got a response in spite of your tone, rather than because of it.

Poker players get rich by making plays that work 55% of the time instead of plays that work 45% of the time. I still believe that a calm factual tone works better than a rant in these situations, and is first choice.

[jutt26]

Re: A letter to the CEOs of Best Buy and GE

I had a similar experience years ago and thought I would share how I resolved the issue.

My gf and I moved into our first house in 1998 and purchased a brand new Maytag Neptune set for approx $2000 (they had just come out with them). 6 months later, the washer wouldn't drain, and on a front loading wasier this poses a large problem. Maytag sent out 3 repair technicians, each one having to order parts and return. Spent 4 weeks without a washier. I finally got feed up with it and took the following actions:

-Bought a Hoovers.com subscription (I think it was $100 or something), not even sure the average person can do this anymore.
-Looked up the VP Customer Service direct number
-Left a message for him during the evening one night, stating my frustrations, however not cursing. I politely told him the story and offered for him to pick up his washier and refund my money if that was the route he wanted to go.

The results were:
-His secretary called me @ 7am the next morning requesting my address.
-New washier delivered the next day (it was my day off, otherwise it would have been same day).
-Recieved a $100 check to pay for the trips to the dry cleaners/laundry mat.
-Secretary called once a week for a month to check on us.

Being firm yet polite seems to work in most situations for me. Seems like you may have gone with an emotional response rather than logical. Good luck with this.

[SpeedingFirebird]

Re: A letter to the CEOs of Best Buy and GE

Here is the latest. We talked to the delivery company on Monday and scheduled delivery for Wednesday. I called to confirm Monday afternoon, and they confirmed for TUESDAY. I chewed out the supervisor and she assured me the delivery was for Wednesday.

The supervisor called Tuesday, 9:30 AM to confirm my Wednesday delivery.

The dryer showed up on Tuesday! Lucikly, my wife stayed home because we figured it would come on Tuesday.

Of course, it showed up damaged. No big suprise, it travelled an hour+ from Jersey five times. The trucking company offered to get us a new one or take $75. Given their lack of ability to deliver anything, we opted for the $75. I will be suprised if that check every shows up.

Meanwhile, I have been chatting with a member of the chairman's office of GE (thanks to my e-mail). He is investigating the trucking company and is sending me $75 to "take my wife out to dinner". He insisted on sending me a non-dented unit; however, I told him it was unlikely to ever make it to my house. My letters to GE's customer service were unanswered.

So I have a working, dented dryer. $25 compensation from Worst Buy, maybe $75 from the trucking company, and maybe $75 from GE. Not at all worth the trouble and the stress.