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Re: The Most Frustrating Work Situation
Lol, I hear ya there. I guess I should share my story.
So here I am, working a 12 hour shift at a Circuit City. I've been there for around 8 hours now with no lunch break. I've been skipped twice for lunch already because management didn't schedule enough people and we're taking turns. I'm hungry, and I'm grumpy. I've been trying to go on lunch for about 2 hours now, and I'm already getting the shakes; partly from hunger, and partly from anger. Not a good time to test my patience. Anyways, I'm running the only cash wrap (checkout counter) that's open up front. I'm doing fine with every customer that comes my way, normal idle chitchat, nothing unusual. Then this guy comes up with a Kenny Chesney CD, nothing else, just a Kenny Chesney CD. It was on sale the previous week. The sale ended the night before and I guess somebody didn't change the tags or retag the case, I don't really know. He comes up expecting to get the CD for $8.99. Well, I scan it, price shows up as $12.49 (or something random like that). So I tell him, "Allright, the total's $12.49". He get's out his wallet and removes his credit card, then it hits him. I could see it in his eyes, he's like "wait a second". I'm thinkin, "Ok, maybe he'll stay calm about it, it's only a few bucks more". Well, aparantly he can't swing the extra $3.50 without being a jerk. He mentions the price difference and I told him that the sale ended the night before, and the system has already updated with the appropriate prices. I told him I couldn't make the change personally. This is where he got unreasonable. He goes off about how he runs a business, and that the customer is always right, I told him that I understood that the tag should have been pulled, but I couldn't personally do the price adjustment without a manager. I told him if he would go to the customer service counter (there wasn't even a line, and it was litterally 12 feet away), they could take care of it no problem. He tells me that it's my problem, not somebody elses, and I can't just pawn him off onto another person. I said "Well, technically it's your problem since you're the one buying the CD, now you can either go to the Customer Service counter, or I can call a manager and have them take care of it. What do you want me to do?" He said "call your manager." So, I call the manager and explain the situation, and he asks me to send him to the customer service counter. I told him how the customer wouldn't go, so he had to log into the system and do a bunch of crap. 10 minutes later, and a 15 more people waiting in line behind the guy, he saved his $3.50. He walked away shaking his head and cussing. I looked at the next guy in line and told him "Sorry, somebody else will be with you shortly, but I gaurentee it wont be me". I walked to the manager's office and told him to get somebody else up front cause I was taking lunch. Then I left for about 2 hours.
Guy's I'm 5'6" and 175lbs, I'm not a huge dude by any means, but this guy would have had a bad day. My buddy that watched this whole thing unfold said he thought I was going to kill the man. Said I was more red in the face than a coke can, and shaking like I was about to start having fits. He said "I honestly have never seen you stay that calm being that mad before."
He was one douschebag comment away from me chucking the CD to the back of the store.
Edit: Wow that was a long post.
Lol, I hear ya there. I guess I should share my story.
So here I am, working a 12 hour shift at a Circuit City. I've been there for around 8 hours now with no lunch break. I've been skipped twice for lunch already because management didn't schedule enough people and we're taking turns. I'm hungry, and I'm grumpy. I've been trying to go on lunch for about 2 hours now, and I'm already getting the shakes; partly from hunger, and partly from anger. Not a good time to test my patience. Anyways, I'm running the only cash wrap (checkout counter) that's open up front. I'm doing fine with every customer that comes my way, normal idle chitchat, nothing unusual. Then this guy comes up with a Kenny Chesney CD, nothing else, just a Kenny Chesney CD. It was on sale the previous week. The sale ended the night before and I guess somebody didn't change the tags or retag the case, I don't really know. He comes up expecting to get the CD for $8.99. Well, I scan it, price shows up as $12.49 (or something random like that). So I tell him, "Allright, the total's $12.49". He get's out his wallet and removes his credit card, then it hits him. I could see it in his eyes, he's like "wait a second". I'm thinkin, "Ok, maybe he'll stay calm about it, it's only a few bucks more". Well, aparantly he can't swing the extra $3.50 without being a jerk. He mentions the price difference and I told him that the sale ended the night before, and the system has already updated with the appropriate prices. I told him I couldn't make the change personally. This is where he got unreasonable. He goes off about how he runs a business, and that the customer is always right, I told him that I understood that the tag should have been pulled, but I couldn't personally do the price adjustment without a manager. I told him if he would go to the customer service counter (there wasn't even a line, and it was litterally 12 feet away), they could take care of it no problem. He tells me that it's my problem, not somebody elses, and I can't just pawn him off onto another person. I said "Well, technically it's your problem since you're the one buying the CD, now you can either go to the Customer Service counter, or I can call a manager and have them take care of it. What do you want me to do?" He said "call your manager." So, I call the manager and explain the situation, and he asks me to send him to the customer service counter. I told him how the customer wouldn't go, so he had to log into the system and do a bunch of crap. 10 minutes later, and a 15 more people waiting in line behind the guy, he saved his $3.50. He walked away shaking his head and cussing. I looked at the next guy in line and told him "Sorry, somebody else will be with you shortly, but I gaurentee it wont be me". I walked to the manager's office and told him to get somebody else up front cause I was taking lunch. Then I left for about 2 hours.
Guy's I'm 5'6" and 175lbs, I'm not a huge dude by any means, but this guy would have had a bad day. My buddy that watched this whole thing unfold said he thought I was going to kill the man. Said I was more red in the face than a coke can, and shaking like I was about to start having fits. He said "I honestly have never seen you stay that calm being that mad before."
He was one douschebag comment away from me chucking the CD to the back of the store.
Edit: Wow that was a long post.
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