Caddy dead for a bit

[3.4 slow to go]

Seems the engine ate 5 of it's 6qts of oil & seized onme ~20 miles from Biloxi.

It's currently at a dealership w/engine dissassembled for warranty review (them third party warranty places hae serious pucker power when they'll have to pay out)

At least I'm down here for 5 more weeks.... boot leather express

[Mighty Thor]

Re: Caddy dead for a bit

What?

How did that happen? That Caddy is less than 5 years old isn't it?

That has to be some serious manufacturing defect.

[3.4 slow to go]

Re: Caddy dead for a bit

it's an 06 3.6 died w/87xxx on it. At least i have a long school here

[vanbibber]

Re: Caddy dead for a bit

school again? i thought you were done with that.

[3.4 slow to go]

Re: Caddy dead for a bit

NCO Academy :rock:

[stevethepirate]

Re: Caddy dead for a bit















Sorry... Thats actually not funny. Good luck getting it figured out.

As long as you are dealing with entry level phone operator type people for the warranty, you will get screwed. Type up a professional letter (look online for a guide if you aren't 100% certain how to do it) and MAIL it to a manager, or other person who is high up in the company. They are the ones who understand how important customer satisfaction is. The entry-level people will always be penny-pinchers because they don't want to get chewed out by their boss for handing out cash. They also don't really have any long term interest in the company also, so they don't think about making their customers happy.

I have SO many examples of this happening. I bought Hugo Boss belt from the orange bag store (basically their casual line) for like $80. It got tarnished... I took it back to the store, and they refused to help me out. I walked out the door and went to the REAL boss store, explained the situation to the manager (in Italian, haha) and he freaked out. They covered up the price tags on the belts that they had in that store, and told me to pick any one. The one they suggested for me was about $140.
The first salesman walked over to ask them a question, saw me there joking around with them, and immediately dropped his head. Kid KNEW he ****ed up.

So basically the kid had seen me, a 20 year old who walked in dressed like a hungover college kid, and didn't even think about customer satisfaction. His managers know me (I have about $2500 worth of suits/jackets from them) and understood that in the long run, giving me a $140 belt helped the company.


Sorry for the thread-jack anecdote. Its the middle of the night, I'm on addie, and don't want to start a paper.