FFF 1st GP Updates......

[DavidSiri]

Originally posted by GN-T66:
</font><blockquote>quote:</font><hr />Originally posted by Perry V:
I agree, this is getting retarted. I've tried to get tracking numbers, but tiago won't get back to me with those. The Brian guy who's shipping the kits doesn't even pick up or return my phone calls anymore (I've called him atleast 10 times with not return phone call or answer). We never know what is going on, we are never updated, the one year anniversary to this GP is coming up, and we still don't have everything, now that's a big shame. This is probably the worst customer service i have ever experienced. Updates everyweek would be nice, so we all know exactly what is going on, it's not that it is just taking too long, we don't even know what is going on, and that is pretty scary cause our money was given in January.
sorry, i definitely needed to vent, i won't even be able to enjoy this thing this year, as the summer is basically over.

99.99% of companies that are doing GPs on a custom made to order product will have all details ironed out, and all production problems taken care of before starting the GP, and will most of the time have damn near all the pieces produced before they take people's money for the GP. they start a thread, get an idea of the commitment level, and produce an appropriate amount of the product to be sold. they take the risk that not all of what they produce will be sold, and they may have some left over stock. most companies, large or small, will take that risk in order to provide their customers with a product in a timely manner, because they know if they do, then those people will tell other people, and business will grow as a result of a good reputation [img]smile.gif[/img] just my thoughts </font>[/QUOTE]Many companies have quarks and problems that need to be worked out with the start of a company. This GP is the first real sales FFF has ever had, and thus the cost of producing all these products before sales were made was basically not do able. Running out of intercooler cores, and a company backing out of making y pipe flanges are not probelms that you can "iron" out beforehand, because you do not know that they will occur. If you ordered a car, and for some unforseeable reason, the factory that your car was suppose to be made in shut down,your order would have to be mvoed to another factory and most likely wait at the end of the line. This is what has happened. I am sure that the next GP's will run very smoothly. Companies such as BMR do not even notify customers that an item may be on back order for 3 months when they ALREADY know it. At least Tiago has responded to say that he knows that there have been problems, and they are being resolved. He is frustrated just as much as the customers if not more. If bad business practices are to be blamed on anyone, it should be at the companies who have CAUSED the delays, not FFF.
Let me just say, I like how this thread has stayed civil, let's attempt to keep it that way. [img]smile.gif[/img] ;)

[snatch]

Updates would be nice though. Keep the buyer informed. Definate communication breakdown here.
Shane

[White95]

When I had problems getting my headers from Summit they gave me Pacesetter's phone # so I could call them and figure stuff out for myself and feel better about the delay. Is there any way that the GP buyers could get the companies phone numbers and NICELY ask what the **** is going on?

[GN-T66]

Originally posted by DavidSiri:
Many companies have quarks and problems that need to be worked out with the start of a company. This GP is the first real sales FFF has ever had, and thus the cost of producing all these products before sales were made was basically not do able. Running out of intercooler cores, and a company backing out of making y pipe flanges are not probelms that you can "iron" out beforehand, because you do not know that they will occur. If you ordered a car, and for some unforseeable reason, the factory that your car was suppose to be made in shut down,your order would have to be mvoed to another factory and most likely wait at the end of the line. This is what has happened. I am sure that the next GP's will run very smoothly. Companies such as BMR do not even notify customers that an item may be on back order for 3 months when they ALREADY know it. At least Tiago has responded to say that he knows that there have been problems, and they are being resolved. He is frustrated just as much as the customers if not more. If bad business practices are to be blamed on anyone, it should be at the companies who have CAUSED the delays, not FFF.
Let me just say, I like how this thread has stayed civil, let's attempt to keep it that way. [img]smile.gif[/img] ;)

you're kind of missing my point here though. I am not saying which companies blame should be placed on.. I am saying that if a company produces all the unique pieces of a kit before a GP is started, then they will run into all these supplier and production problems beforehand, rather than after, when a customer's money is in their hands and people get impatient. If all those issues are solved and the parts are in-house before the GP, then some gaurantee ca nbe made as to a quick shipment of parts to customers. The only thing if any that should be left until after the GP starts is pieces that can be easily bought (by the kit supplier/GP starter), and are on hand at retailers.

[Tiago]

All I can tell you guys is that DHL did misplace the intercoolers, all 14 of them :rolleyes: That is why they haven't been delivered. We have already done the necessary steps for them to either find them or pay for new ones. But no conclusion has come of this yet. DHL has deeffinately been put on my black list forever. UPS only now. This is not an excuse but it is what happened. That is why I dont' have a trackign number for those who asked. If I was the person shipping this stuff I would make sure to have it. Maybe that is a change that needs to occur for the future.

Unfortunately most of this stuff is out of my hands right now which makes it VERY fustrating for me as well to try to coordinate everything. Like I said before changes need to be made to the process for better future. No excuses, I agree this is ****in horrible :(

Id like to apologize for the inconvinience but I know that wont make anything better, only tthing that would is for the rest of the kit to magically appear at your front doors. All I can tell you guys in regards to that is that Im doing everything I can to bring all this to a close.

[Rollingrock]

How are the flanges coming?

[Drone51]

[img]graemlins/popcorn.gif[/img]

[snatch]

We all appreciate the update, and that is really all I wanted. Please keep us more informed in the future.
Shane

[UsMuScL398]

Originally posted by Drone51:
[img]graemlins/popcorn.gif[/img]

:rolleyes:

[snatch]

Originally posted by UsMuScL398:
</font><blockquote>quote:</font><hr />Originally posted by Drone51:
[img]graemlins/popcorn.gif[/img]

:rolleyes: </font>[/QUOTE]Why...Dear God.....Why.....
Are you guys going for post counts or something? Get that $hit out of my thread.

[maxcamaro]

woa snatch u have 666 posts

[snatch]

lets fix that real quick....or I may never get my kit [img]tongue.gif[/img]
Shane

[Turbo V6 Camaro]

ummm stuck in italy again, car running rich as hell N/A :( even if turbo gets to me door step tomarrow i can't even install it till like jan-feb of 2005

[T-Punk]

viper, i dont know if you will ever get your car done. your never home long enough.

[Turbo V6 Camaro]

well it only needs the turbo on it. on some LCAS and TQ arm and blah blah blah