I was amazed today, I got a response from GM customer service:
Dear Mr. Szelog,
Thank you for contacting the Chevrolet Customer Assistance Center.
We sincerely apologize for the oil leak concern you are experiencing with your
1999 Camaro. We have created a computer request with the information you have
provided. Your request number is 1-23761960. Please contact the Customer
Assistance Center at the number provided below for the most timely resolution.
Providing your request number in all correspondence will be greatly appreciated.
If you would prefer to continue to work through e-mail, we certainly understand.
We will attempt to resolve your concern in the shortest period possible.
Address your mail to the URL listed below or simply reply to this message.
Whether you choose to call or e-mail us, please provide the following additional
information. This information is required to properly investigate your
concerns.
Vehicle Identification Number
Current Mileage
Current Chevrolet Dealer with which you are working
We look forward to serving you. If you should need to contact us in the future,
please e-mail us again or call our Chevrolet Customer Assistance Center at
800-222-1020. Customer Relationship Managers are available Monday through
Friday from 8:00 a.m. to 11:00 p.m., Eastern Time.
Sincerely,
Barbara Acevedo
Customer Relationship Manager
Chevrolet Customer Assistance Center
Hopefully, fixing the thing will be this easy, and maybe Chevy will be a little more helpful on a regular basis. Maybe we could even work with them on solving the problems (I'm going to suggest it), if they want our help. I'll let you all know what happens.
Dear Mr. Szelog,
Thank you for contacting the Chevrolet Customer Assistance Center.
We sincerely apologize for the oil leak concern you are experiencing with your
1999 Camaro. We have created a computer request with the information you have
provided. Your request number is 1-23761960. Please contact the Customer
Assistance Center at the number provided below for the most timely resolution.
Providing your request number in all correspondence will be greatly appreciated.
If you would prefer to continue to work through e-mail, we certainly understand.
We will attempt to resolve your concern in the shortest period possible.
Address your mail to the URL listed below or simply reply to this message.
Whether you choose to call or e-mail us, please provide the following additional
information. This information is required to properly investigate your
concerns.
Vehicle Identification Number
Current Mileage
Current Chevrolet Dealer with which you are working
We look forward to serving you. If you should need to contact us in the future,
please e-mail us again or call our Chevrolet Customer Assistance Center at
800-222-1020. Customer Relationship Managers are available Monday through
Friday from 8:00 a.m. to 11:00 p.m., Eastern Time.
Sincerely,
Barbara Acevedo
Customer Relationship Manager
Chevrolet Customer Assistance Center
Hopefully, fixing the thing will be this easy, and maybe Chevy will be a little more helpful on a regular basis. Maybe we could even work with them on solving the problems (I'm going to suggest it), if they want our help. I'll let you all know what happens.
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